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Customer service and repairsMontblanc will not sell customers or dealers replacement parts without the company performing the repair. When a pen is damaged, it is accepted at any Montblanc boutique where it will be forwarded to their service centre for evaluation. A quote for the repair will be provided to the customer if the pen is out of warranty. If the estimate is accepted, the repair is completed and Montblanc will provide a one year repair warranty on the work that was done.
All Montblanc boutiques have on-site technicians to service pens and perform simple repairs. Montblanc also offers a free engraving service to customers, and can usually be performed in their boutiques.
The Nib Exchange service by Montblanc operates as follows. Newly purchased pens can have their nibs exchanged free of charge within the first six weeks; however, the exchange of older and already worked-in nibs will incur a service fee. All Special and Limited Edition pens need to be returned to the Hamburg manufacture, for strict control of the Limited Edition nibs.
Montblanc provides a two-year warranty on all of its products.
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